HELMET CRASH REPLACEMENT*
We really want you to use and enjoy your Endura cycle helmet. If you are unfortunate enough to be involved in an accident that has caused any impact to your Endura helmet (any model) we offer a crash replacement service* to reduce the price of replacing your helmet with the same model (or nearest model if the model crashed is no longer available**). These helmets are provided at 50% off the listed price on endurasport.com at the time of replacement.In order to use the scheme it is required:
That you are able to send Endura Ltd the damaged helmet or provide photographs, and provide a receipt or order confirmation email to establish that the helmet was purchased directly from Endura or from an Endura Authorised Dealer, within the European Union.
That the date of purchase was not more than 3 years prior to the date of submission for a replacement helmet via the scheme.
That you are able to provide details of the incident that caused the damage to the helmet. Please describe the date of the accident, where it took place and what you impacted.
The scheme is intended to cover helmets which have had any aspect of their safety integrity compromised by a crash whilst cycling. Where there has been a lack of care or abuse of the helmet, e.g. driving over the helmet or leaving helmet next to a fire etc. the helmet will not be eligible for replacement under the scheme.
To replace your helmet, please CONTACT US and our team will guide you through the process.