Cookie Policy

What are cookies and similar technologies?

Cookies are small text files that are placed on your computer by websites that you visit. Our website and our partners use cookies to improve your experience, analyze traffic, and tailor and measure advertising.

You can restrict or block cookies using your browser settings. Information on how to do this is detailed below in the “How to manage cookies” section.

We also use tracking pixels in our marketing emails. These pixels tell us if, and when, you opened an email from us. We use this information to better understand how customers engage with our content and to analyse the effectiveness of our marketing campaigns.

You can disable tracking pixels by changing your email settings to block the loading or display of external images.

How to manage cookies

Some cookies are strictly necessary to allow you to use the website and its features, such as storing items in your basket. Without these cookies these features cannot be provided which may impair the functionality of the website meaning you are unable to shop on our website.

You can select the cookies you would like this website to store on your device by changing your browser settings. Each browser allows you to restrict or block cookies in different ways.

Details on how to do this in each browser can be found on the ICO website (please note that we are not responsible for the content of external websites), visit: https://ico.org.uk/your-data-matters/online/cookies/

Within most browsers you can utilise private browsing modes that typically do not save local data associated with the session, such as cookies. These are typically deleted when you close all the windows.

You can install a browser add-on to opt-out of Google Analytics in your browser across all websites (please note that we are not responsible for the content of external websites), visit: https://tools.google.com/dlpage/gaoptout

Types of cookies

First-party cookies - these are set by the website you have accessed. They are often used to remember your preferences on the website, such as your preferred currency or items in your basket.

Third-party cookies – these are set by a website other than the one you are accessing.

Session cookies – these are temporary cookies, which are deleted when you close your browser.

Persistent cookies – these remain on your device until you erase them or they expire.

Cookies that are used on our website

We have documented the partners and tools that create cookies that are used by this website and our partners use and their purpose. Please note that we are not responsible for the content of external websites.

Google Analytics	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Find out how to opt-out of Google Analytics across all websites in the “How to Manage Cookies” section. You can find out more about Google’s use of information here: https://policies.google.com/technologies/partner-sites.
Google Ads (and DoubleClick)	Google Ads uses cookies to improve advertising by targeting advertising based on what is relevant for the user. They also allow reporting on advertising performance and to avoid showing ads that a user has already seen. This product collects and uses data using cookies. The data collected may be used to personalise advertising. You can find out more about Google’s use of information here:https://policies.google.com/technologies/partner-sites. You can revoke your consent to ad personalisation by Google here:https://adssettings.google.com/
Google reCAPTCHA	Google reCAPTCHA is used to help establish that a user is human and enhances security on our website. This product collects and uses data using cookies. The data collected may be used to personalise advertising. You can find out more about Google’s use of information here: https://policies.google.com/technologies/partner-sites.
YouTube	YouTube is used to play videos embedded on the website. Cookies are set by YouTube to track usage of its services. You can find out more about Google’s use of information here: https://policies.google.com/technologies/partner-sites.
_dc_gtm_UA-121623538-1	This cookie is associated with sites using Google Tag Manager to load other scripts and code into a page. The end of the name is a unique number which is also an identifier for an associated Google Analytics account.
ADRUM	AppDynamics - browser performance management tool uses this cookies to collect web performance data and IP addresses.
ADRUM_BT*	AppDynamics - error tracking.
CheckoutHandoverToken_V1	This cookie is used for security purposes to verify the checkout handover token.
csrf_token	This cookie is used to prevent cross site request forgery.
ElysiumBasket{{sitename}}_V6	This cookie is used to store a users basket.
emailReEngagementCookie	This cookie is used to prevent the email signup popup from continuously showing once dismissed.
JSESSIONID	This cookie is a general purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server.
locale_V6	This cookie is used to keep track of the locale the user is using.
nc_clr	Checkout locale for templates.
nc_s	Checkout Session ID.
NSC_*	The cookie is used to ensure traffic and user data is routed to the correct locations where a site is hosted on multiple servers.
preservedReferer_V6	Tracking affiliate referrers.
RELOAD_BASKET	This cookie is set by checkout to clear the users basket after a successful order.
user_id_V6	This cookie contains an encrypted value which is used to keep a customer logged in on site.
utm_campaign_V6	This cookie is used for fraud prevention data analysis.
utm_medium_V6	This cookie is used for fraud prevention data analysis.
utm_source_V6	This cookie is used for fraud prevention data analysis.
wtid	This cookie is used for fraud checking.
actualOptanonConsent	This cookie is used to track customers choice on cookie categorisations.
cfduid	This cookie is used for uptime analysis and response time for the site.
_ED0FC_V6__	This cookie is used for logging destroyed sessions en-route to checkout.
_ga	Google Analytics - Used to distinguish users.
_gat_UA-121623538-1	Google Analytics – Limits the amount of data recorded
_gid	Google Analytics - Used to distinguish users.
affil_V6	This cookie is used for tracking sales via affiliate links.
chumewe_sess	This cookie assigns a unique identifier to the session.
chumewe_user	This cookie assign a unique identifier to the user.
gaVisitId	Google Analytics – Assigns a unique identifier to the user’s session.
thgUserId	This cookie unifies sessions for a single user if they are not logged in.
user_transaction_ids	This cookie prevents duplication of IDs.
LPSID-nnnnnnnn	Unique session identifier for online chat.
LPSessionID	Online Chat functionality.
lpTestCookiennnnnnnn	This cookie tests whether the browser will accept cookies.
LPVID	This cookie is a unique visitor identifier.
LPVisitorID	This cookie is used for online chat functionality.
mobile_V6	This cookie is used to help with transitioning between mobile and desktop sessions
RememberMe_{{sitename}}_V6	This cookie maintains username field on log out
dtCookie	This cookie name is associated with, software from Dynatrace, an application performance management (APM) software company. Their software manages the availability and performance of software applications and the impact on user experience in the form of deep transaction tracing, synthetic monitoring, real user monitoring, and network monitoring. Dynatrace is a performance monitoring tool.
obfuscatedToken_V6	This cookie is used for dynamic opt‐in.

Data Protection Policy

We and our third party service providers use cookies, pixels, local storage objects, log files, APIs and similar technologies to automatically collect browsing activity, device and similar information on our website.